Since not every customer is able to use or obtain custom SMTP credentials to send emails from their own email address, we have now added a second method to send emails via custom email addresses.

Truth be told, we received quite a few support tickets ever since launching the custom SMTP feature. Customers kept asking where and how they can obtain SMTP credentials. With the new method, two DNS records must be added to the domain in order to send emails via a custom email address.

From the information we gathered from those customers, this should (hopefully) lower the hurdle to using a custom email address.

If you have previously purchased the "Custom SMTP" add-on, you will have access to the new method, and you may use either one. If you enable both methods, the new "Email Domain" method will take precedence.

Due to this change, the pricing for the updated "Custom SMTP / Email" add-on has increased from EUR 5 to EUR 10. However, it remains a one-time payment and is still valid for all workspaces within an account.